Hyatt
Regency San Francisco Airport has just introduced a new technology feature,
which aids in the privacy and convenience of the guest check in/check out
process.
The
innovative product, HeadsUp FD, is a computer access
solution, which uses proximity badges and RFID (radio frequency identification)
to automate the manual login and logout process of the hotel’s front desk PC’s. This allows front desk agents to quickly and
securely get in and out of shared computers without constantly typing user
names and passwords. The proximity badge is read when it’s held within three
inches or simply tapped on an electronic reader RFID Reader. Each front desk
agent is assigned their own proximity badge.
HeadsUp FD promotes compliance with
data privacy and other security guidelines so that shared front desk
workstations are more secure from prying eyes. The simplified user workflow
naturally and elegantly modifies the user behavior, which is what leads to a
more secure workflow. Without HeadsUp FD, the manual login and logout process
of typing a user name and password takes more time, particularly in shared
workstation environments where front desk agents are logging in and out
multiple times per day.
In addition to the speed and
convenience of this new technology feature, benefits include compliance with
the hotel’s individual procedures and more security of guests’ personal
information. Guests also benefit because HeadsUp FD users can provide a higher
level of guest service by reducing time spent interacting with the computer,
thus increasing the “heads up” time front desk agents have with their guest.
One
of the top ten airport hotels in the country, business travelers and
conventioneers staying at Hyatt Regency San Francisco Airport will certainly appreciate the convenience and
reliability that HeadsUp FD offers. Further,
the hotel’s location as the gateway to Silicon Valley is perfectly suited to
extend cutting edge services for today’s traveler.
“We
are honored to have HeadsUp FD at Hyatt Regency San Francisco Airport. Hyatt is a trend setter and innovator when it
comes to technology.” said Neal Berz, President and Chief Executive Officer of
MIS Computer. "Our HeadsUp FD
solution enables the hotel to enhance the quality of guest service, giving
front desk agents more heads up time with their guests, improving agent
satisfaction and workflow efficiencies and facilitating agent compliance with
security and privacy regulations such as PCI.
Our customers also report that it helps them decrease security risks
associated with 'piggy-backing' (two agents sharing the same computer
session). HeadsUp FD replaces the need
to manually log in and log out multiple times per day with an easier and more
convenient, secure tap of the badge for quick access to their own unique user
session."
Reservations
and Information
For
hotel reservations and additional information, please call (650) 347-1234 or
visit http://sanfranciscoairport.hyatt.com.
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